The apprenticeship is flexible, offering a vast range of optional units enabling learners to choose units that best suit their job role, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered.
The Advanced Apprenticeship in Customer Service Apprenticeship comprises of the following components:
The aim of this qualification is to recognise learner’s achievements within the customer service environment and aid them to deliver continually improving service to customers.
Providing Outstanding Teaching, Learning and Assessment
Our delivery model is innovative and incorporates the latest thinking and practices. We are totally committed to help our learners to succeed with the support of highly skilled assessors with extensive and current sector experience.
The apprenticeship programme is delivered within the workplace through various delivery methods including on the job training, mentoring by experienced colleagues and webinars ensuring the development of the knowledge, skills and behaviours needed to carry out the job effectively.
To be suitable for an Advanced Apprenticeship with BB Training Academy, you will need: