Already employed? Click here
\

Customer Service Intermediate Level 2

Duration: 15 Months
Standard

This qualification is ideal for those currently employed in a role that is primarily customer service focused and are looking to develop their skills in this area. A customer service practitioner will provide high-quality service to customers delivered at the workplace and will deal with a wide selection of activities such as orders, payments, offering advice, fixing problems and more.

Course details

The learner will treat customers as individuals, to provide a personalised customer service plan and use communication to clearly establish customer expectation. Some of the learning topics during the course will include:

  • Establishing facts to calculate the best customer service requirements for an individual
  • Knowing how to use systems, equipment and technology to meet customer needs
  • Understanding the difference between internal and external customers
  • Knowing organisational core values and how they can be used to provide a relevant customer service culture
  • Understanding brand promise and what is required in customer service.

  • Career Future
    • Customer Service Trainee
    • Customer Service Assistant
    • Customer Service Representative
    • Customer Service Agent
    Additional Information
    How is this Apprenticeship delivered?
    Entry Requirements

    To be suitable for an Intermediate Apprenticeship with BB Training, you will need:

    • Must be employed in a role which involves provision of Customer Service
    • To be willing and able to access a Busy Bees training centre on occasions throughout your course to aid your learning
    Customer Service Intermediate Level 2
    Customer Service Intermediate Level 2 - testimonial
    I’m really enjoying my apprenticeship with BB Training. The qualification is really engaging and I've learnt so much. Lauren - Customer Service Apprentice

    Download prospectus

    Customer Service Intermediate Level 2
    I’m really enjoying my apprenticeship with BB Training. The qualification is really engaging and I've learnt so much. Lauren - Customer Service Apprentice