Meet the team

Our team are on hand to offer you all the support and guidance you need to get the very best out of our training offering. We’re big advocates of learning through hands-on experience, which is reflected in our team of experts, all of whom have at least 7 years’ experience working within their specialist industries.

Farzana Begum

Senior Partnership Manager

Farzana is our Senior Partnership Manager. She is extremely passionate about providing excellent services and responsible for setting the strategy for the management of the partnerships team. ...

Abigail Jones

Intake Manager

Abigail started working with us in February 2014 after 14 years at Birmingham City Council. She is now Intake Manager and supports a team of four in continuing the development of recruiting ...

Sandy Silvester

Operations Director

Sandy is responsible for the overall development and progression of our Training Department. Sandy and her team design our training programmes including any face to face training and our ...

Gary Pluck

Communications and Business Development Director

Gary has always had a strong belief that vocational training and apprenticeships help individuals reach their potential and drive quality in the workplace. This understanding and passion for training ...

Lyndsey Herdman

Head of Early Years

Lyndsey’s worked in the childcare sector for more than 20 years, 14 of which have been spent as a an Assessor. She’s passionate about ensuring budding early years educators are trained to the ...

Susan Hyatt

Head of Management, Adult & Residential

Susan gained 20 years’ experience working in children and young people’s services before joining the team in 2017. Susan has been an assessor and IQA for 10 years and her role at BB Training ...

Ann Poolton

Head of CPD Courses

Ann has over 27 Years of experience within the care sector and worked both within Early Years and Adult Care for both small and large groups. During her career so far she has held positions ...

Clare Fleming

HR Manager

Clare joined the Busy Bees Group in February 2018 and moved to BB Training in October 2018 to set up and lead the HR function. Clare has had a great career spanning over 20 years ...

Richard Blower

Functional Skills Manager

Richard joined the team in 2017, having spent more than 30 years in the hospitality sector. He began working in hospital catering before moving into large scale contract catering and onto a range ...

Clare Phizacklea

Chief Talent Officer

Clare is Chief Talent Officer for Busy Bees Group and CEO of BB Training. Joining Busy Bees in 1989 - when the group consisted of just two nurseries – Clare, along with the founders of ...

Britt Goddard

First Aid Trainer

Britt has been a First Aid Trainer for over 25 years. It all started when she worked for British Gas customer services and was the dedicated first aider for the office. Wanting to do more she joined ...

Michael Ashforth

First Aid Trainer

Michael has been involved in First Aid training for over 17 years. He initially started training in sports and took various qualifications in First Aid for the football association (FA)...

Steve Manifold

First Aid Trainer

First Aid has been a large part of Steve's life as he has been involved in First Aid and an active member of St John's Ambulance for over 40 years. During this time, he became a trainer ...

Belinda Wilson

First Aid Trainer

Belinda is an experienced First Aid trainer, with over 15 years experience in both the public and private sector across a variety of settings including foster carers, respite sites and schools ...

Phil Harwood-Long

First Aid Trainer

Phil has been involved in First Aid for the last 48 years, starting with his time in the Venture Scouts. His career started with a 30 year tenure with British Airways (formally B.O.A.C) ...

Paul Moore

Training Manager

Paul has a wealth of experience within the Childcare industry which spans over 20 Years. His work includes positions internationally as a room leader in a Sure Start Centre, he has ...

Jane Cowell

Regional Trainer

Jane has worked in the child care sector for many years which included working as a childminder, in private day nurseries and managed Local Authority (LA) childcare settings. Her work within the ...