Customer Service Apprenticeship Level 3
Location: Burntwood
Address: St Matthews, Shaftsbury Dr, Burntwood WS7 9QP
Working times: Monday to Friday between 7:30 am to 6:00 pm on a rota basis
Start Vacancy: 15th May 2024
Expected Duration: 12 Months
Application Deadline: 30th April 2024
Weekly Wage: £260.00
Hours per week: 40
In this
role, you will provide first line helpdesk support to and provide the first
point of contact for a variety of facilities management requirements and
administration. With strong administrative skills and customer focus, you will
provide a friendly and proactive service to customers and conduct an efficient
handling of each query and advise customers of the consequent solution.
Role Responsibility
·
Provide a
friendly and professional point of contact for nursery settings for any queries or
concerns
·
Handle
incoming calls and manage outgoing calls as required
·
Liaise with
wider team members to ensure the best resolution, consistent with the contract
·
Completing
administration tasks that relate to the contract, including assigning contract
colleagues and sub-contractors to service requirement tasks, payroll, general
admin etc.
·
Liaise with
relevant Contract staff and subcontractors in relation to all aspects of
service desk requirements and that required information is returned in a timely
manner. Respond to queries, amend data and re-issue tasks as required.
·
Work
closely with Contract/Facilities Managers to develop and enhance the quality of
service and reporting processes.
·
Carry out
monitoring of CAFM (Expansive) data to ensure that Helpdesk work orders have
been accurately created, assigned, prioritised and categorised in line with
contractual KPI's and SLA's
·
Carry out
monitoring of Horizon (internal telephone system) to ensure any missed calls
are called back within the same working day
If you need additional assistance please contact our intake Team on 01543 711153 or email enquiries@busybees.com